Privacy Policy
Last updated: October 2026
The Restored Furniture Place is committed to protecting your personal information and respecting your privacy.
The Restored Furniture Place is a trading name of T.J. Furniture Limited, registered in England and Wales under company number 06393092, with its registered office at The Restored Furniture Place, Southend Road, Penrith, England, CA11 8JH.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and your rights.
Information We Collect
Depending on how you interact with us, we may collect information including:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- order and purchase information;
- correspondence with us;
- IP address, browser and device information; and
- information about how you use our website.
When you make a card payment, your payment information is processed securely by our payment provider. We do not normally receive or store your full card details.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- arrange deliveries and collections;
- communicate with you about your purchase;
- provide customer service and deal with returns, refunds or complaints;
- maintain appropriate financial and business records;
- prevent fraud and protect our business;
- operate, maintain and improve our website;
- understand how customers use our website; and
- measure and improve our advertising, where you have consented to the relevant cookies.
Our Lawful Bases
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we rely on:
Contract – where your information is necessary to process an order, take payment, arrange delivery or otherwise fulfil our contract with you.
Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – where necessary for the reasonable operation and protection of our business, such as preventing fraud, responding to enquiries and improving our services, provided those interests do not override your rights.
Consent – where required, including for non-essential analytics or marketing cookies. You may withdraw your consent at any time through our cookie settings.
Who We Share Information With
We do not sell your personal information.
Where necessary, we may share relevant information with trusted organisations that help us operate our business, including:
- payment processors;
- delivery companies and furniture couriers;
- website hosting and technology providers;
- professional advisers and service providers;
- analytics providers, where you have consented to analytics cookies; and
- advertising platforms such as Meta, where you have consented to marketing cookies.
We only share information where necessary and require service providers handling personal information on our behalf to protect it appropriately.
We may also disclose information where required by law or where reasonably necessary to prevent fraud or protect our legal rights.
Cookies, Analytics & Advertising
Our website uses cookies and similar technologies.
Strictly necessary cookies are used to operate essential website functions such as the shopping basket, checkout and cookie preferences.
With your consent, we also use Google Analytics to understand how visitors use our website and Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising.
Meta Pixel may collect information about pages and products you view and actions you take on our website. Information may be shared with Meta Platforms and may be associated with your Facebook or Instagram account in accordance with Meta’s own privacy practices.
Analytics and marketing technologies are only activated where the required consent has been provided.
You can accept, reject or change your cookie preferences through our website’s cookie settings.
International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.
Order, transaction and related business records may therefore be retained for the period required by applicable law.
Other information will be deleted or anonymised when it is no longer reasonably required.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of transmitting information over the internet can be guaranteed to be completely secure, but we take reasonable steps to protect information under our control.
Your Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- request restriction of how your information is used;
- object to certain uses of your information;
- request transfer of certain information to you or another organisation; and
- withdraw consent where we rely on consent.
Not all of these rights apply in every circumstance.
To exercise your rights, please contact us at info@therestoredfurnitureplace.co.uk.
We may need to verify your identity before responding to a request.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Other Websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy information separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
T.J. Furniture Limited
Trading as The Restored Furniture Place
Southend Road
Penrith
CA11 8JH
Email: info@therestoredfurnitureplace.co.uk
Telephone: 01768 899034