Returns & Refunds
We want you to be happy with your purchase. As we specialise in restored, pre-owned and individual pieces of furniture, please carefully check the product description, photographs, measurements and access to your property before purchasing.
Nothing in this policy affects your statutory rights.
Online & Telephone Orders
If you purchase from us online or by telephone without viewing the item in person, you normally have 14 days from receiving your furniture to tell us that you wish to cancel your order. You then have a further 14 days to return the item.
Unless the furniture was faulty, damaged or not as described when supplied, you are responsible for the direct cost of returning it to us.
Due to the size and weight of furniture, returns normally require a suitable furniture courier. You may arrange this yourself or contact us and, where possible, we can provide a collection price.
Where you paid for delivery, the standard outbound delivery charge will be refunded where required by law. Any additional amount paid for an upgraded delivery service does not have to be refunded.
Measurements & Access
It is your responsibility to check that the furniture will fit both your intended space and the access into your property, including doorways, hallways, staircases and other restrictions.
If an item is accurately described and measured but does not fit your property or intended space, this is not considered a fault. For an eligible online/telephone return, you will normally be responsible for the return transport costs.
Condition of Returned Furniture
You are responsible for taking reasonable care of furniture while it is in your possession.
Where furniture has been used, damaged, altered, treated or handled beyond what is reasonably necessary to inspect it, we reserve the right to make an appropriate deduction from the refund for any reduction in value, where permitted by law.
Faults & Damage
If you believe an item arrived faulty, damaged or materially not as described, please contact us as soon as possible and provide photographs or other reasonable evidence of the issue.
We ask that visible delivery damage is reported within 48 hours where possible so that we can investigate promptly. This request does not affect your statutory rights.
We reserve the right to inspect reported damage or request reasonable evidence to establish its nature and likely cause.
Damage caused after delivery through misuse, accidental or deliberate damage, neglect, improper handling, attempted repairs, alterations or unsuitable storage/environmental conditions is not considered a fault that existed when the furniture was supplied.
Where we reasonably establish that damage was caused after delivery and is not our responsibility, the customer will remain responsible for any applicable return or collection costs.
Restored & Pre-Owned Furniture
Our furniture is predominantly restored and pre-owned rather than brand new.
Age-related characteristics may include previous marks, small dents, scratches, repairs, colour or grain variation and natural timber movement. Some furniture is also deliberately distressed and may feature intentional marks, dents, scratches or simulated woodworm.
These characteristics are not necessarily faults, particularly where they are visible in our photographs or stated in the product description.
We make every reasonable effort to accurately photograph and describe each piece before sale.
Showroom Purchases
Furniture purchased in person from our showroom after having the opportunity to inspect it cannot normally be returned simply because you change your mind, it does not fit your intended space or it cannot fit through your property’s access.
This does not affect your statutory rights where furniture is genuinely faulty or not as described.
Any return or exchange of a non-faulty showroom purchase is at our discretion.
Before Returning Furniture
Please contact us before arranging any return so that we can advise you on the appropriate return method.
Furniture must be appropriately protected and safely transported when being returned.
Nothing in this policy excludes or restricts your statutory rights under UK consumer law.