Terms & Conditions
These Terms & Conditions apply to purchases made from The Restored Furniture Place through our website, by telephone and, where applicable, in our showroom.
The Restored Furniture Place is a trading name of T.J. Furniture Limited, a company registered in England and Wales under company number 06393092, with its registered office at The Restored Furniture Place, Southend Road, Penrith, England, CA11 8JH.
In these Terms & Conditions, references to “The Restored Furniture Place”, “we”, “us” and “our” mean T.J. Furniture Limited.
Nothing in these Terms & Conditions affects your statutory rights.
1. Our Furniture
We specialise predominantly in restored and pre-owned furniture. Each piece is individually photographed and described as accurately as reasonably possible.
Due to the age and nature of our furniture, pieces may show characteristics such as historic marks, small dents, scratches, previous repairs, colour and grain variation and natural timber movement.
Some furniture is deliberately distressed as part of its design and may feature intentional marks, dents, scratches or simulated woodworm.
These characteristics are not necessarily faults, particularly where they are visible in the photographs or described in the product listing.
Colours may also appear slightly different depending on lighting, photography and the screen or device being used.
2. Measurements
All measurements are approximate and are normally taken from the largest points of the furniture.
It is the customer’s responsibility to check that the furniture will fit both the intended space and the access into the property before purchasing.
This includes checking doorways, hallways, staircases, lifts, corners and any other potential access restrictions.
Where an item has been accurately measured and described but does not fit the customer’s property or intended space, this is not considered a fault with the furniture.
3. Orders & Availability
Most of our furniture consists of individual, one-off pieces and is subject to availability.
Although we make every reasonable effort to keep our website stock accurate, furniture may occasionally sell through another sales channel before the website has been updated.
If an item is unavailable after you place an order, we will contact you and provide a full refund of any amount paid for that item.
We reserve the right to refuse or cancel an order where there has been an obvious pricing or listing error, suspected fraud or another legitimate reason preventing us from fulfilling the order. Where an order is cancelled by us, any applicable payment received will be refunded.
4. Prices & Payment
All prices are displayed in pounds sterling (£).
The price payable is the price shown when the order is placed, subject to correction of obvious errors.
Any applicable delivery charge will be communicated or displayed before the order is completed.
Payment must be made using one of the payment methods we accept.
Ownership of the furniture does not pass to the customer until we have received payment in full.
5. Delivery
We offer delivery to many areas of the UK. Available delivery options and applicable charges depend on the furniture and delivery location.
Any delivery dates or times provided are estimates unless we have expressly agreed otherwise.
We will make reasonable efforts to deliver within the agreed timeframe and will communicate with you if a significant delay occurs.
Where we arrange the courier or delivery service, the furniture remains at our risk until it is delivered into the possession of you, or a person identified by you to receive it, in accordance with applicable consumer law.
Customers must provide reasonable and safe access for delivery.
Where delivery cannot reasonably be completed because of undisclosed access restrictions, incorrect measurements, nobody being available to accept a pre-arranged delivery, or another circumstance for which the customer is responsible, reasonable additional delivery, storage, redelivery or return costs may be payable where permitted by law.
6. Customer-Arranged Couriers & Collections
Customers may arrange their own independent courier or collection where agreed with us.
Where you independently arrange a courier that was not offered or arranged by us, responsibility for the furniture may pass to you when the furniture is handed to your chosen carrier, as provided by applicable law.
We recommend using an experienced furniture courier with appropriate insurance.
Customers collecting furniture themselves are responsible for ensuring that they have a suitable vehicle, adequate protection and a safe method of securing and transporting the furniture.
We cannot accept responsibility for damage caused after collection as a result of unsuitable transport, loading, securing or handling by the customer or their independently appointed carrier.
7. Checking Furniture on Delivery
We recommend inspecting your furniture as soon as reasonably possible after delivery.
If you believe an item has been damaged during delivery, is faulty or is materially different from its description, please contact us promptly and provide photographs or other reasonable evidence.
Where possible, we ask that visible delivery damage is reported within 48 hours so that we can investigate with the delivery company promptly. This request does not affect your statutory rights.
Damage caused after delivery through misuse, neglect, accidental or deliberate damage, improper handling, attempted repairs, alterations or unsuitable storage or environmental conditions is not considered a fault that existed when the furniture was supplied.
We may request reasonable evidence or inspect the furniture to establish the nature and likely cause of a reported problem.
8. Cancellations, Returns & Refunds
Your cancellation and return rights depend on how the furniture was purchased.
Online and telephone customers may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Different rules generally apply to furniture purchased in person from our showroom after the customer has had the opportunity to inspect it.
Full details, including applicable return costs, are set out in our Returns & Refunds Policy, which forms part of these Terms & Conditions.
Nothing in our Returns & Refunds Policy or these Terms & Conditions affects your statutory rights.
9. Faulty or Misdescribed Furniture
We have a legal obligation to supply goods that conform to the contract, including applicable requirements concerning satisfactory quality, fitness for purpose and correspondence with their description.
Where furniture does not meet the requirements of the Consumer Rights Act 2015, you may have rights to remedies including repair, replacement, price reduction or refund depending on the circumstances.
Nothing in these Terms attempts to exclude or restrict those rights.
10. Alterations & Customer-Caused Damage
Once furniture has been delivered or collected, customers should take reasonable care of it.
We are not responsible for damage caused by misuse, neglect, accidents, inappropriate cleaning products, alterations, attempted repairs, painting, waxing or other treatment carried out after supply, except where responsibility remains with us under applicable law.
Solid timber naturally responds to its environment. Changes caused by inappropriate levels of heat, moisture, humidity or storage conditions are not necessarily manufacturing or restoration faults.
11. Website Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements and other information on our website are accurate.
Occasional errors may occur. If we discover a material error affecting an order, we will contact you as soon as reasonably possible.
Product photographs are intended to represent the actual furniture as accurately as reasonably possible, but colour can vary depending on lighting, photography and display settings.
Nothing in this section limits our responsibility to supply goods that match their description.
12. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control, except where the law provides otherwise.
If you are purchasing furniture as a consumer, we are not responsible for business losses such as loss of profit, revenue, business or commercial opportunity arising from your purchase.
13. Intellectual Property
Unless otherwise stated, the content of this website, including our original photographs, written descriptions, branding and other original material, belongs to The Restored Furniture Place or its respective rights holder.
Our content must not be reproduced or used commercially without permission, except where permitted by law.
14. Privacy
Personal information supplied to us will be handled in accordance with our Privacy Policy and applicable data protection law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applying to your purchase will normally be those in effect when your order was placed.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the laws applicable to you.
Nothing in these Terms restricts any rights you may have concerning where legal proceedings can be brought.
17. Contact Us
If you have any questions about an order, delivery, return or these Terms & Conditions, please contact The Restored Furniture Place using the contact details provided on our website.